Substance-use recovery organizations
A Lifeline For A Lifetime.
Know what happened to every person you discharged.
Intake to alumni, in one build: the back-office record, the participant app, and a call center — all on the same record.
The problem
A record whose memory is exactly as long as its reimbursement can’t tell you who’s still standing six months out.
And accreditation now expects you to know.
2018
Joint Commission has required standardized outcome monitoring since 2018.
2025
CARF added measurement-informed care in the 2025 manual.
What happens
Three things organizations patch together. One build.
A back-office record, a front-end app for the people you serve, and a phone line for the hotline — and none of them talk to each other. Sunstack Recovery is all three on one record: intake, care programs, the participant app for current participants and alumni, a built-in call center, and the reporting your funders and surveyors actually ask for.
Back-office record
Intake, care programs, scheduling, staff, forms and the reporting surveyors ask for — the operation, in one place.
Participant app
The person’s own daily tools — for current participants and alumni — staying connected to you after discharge.
Call center, built in
The hotline and the front desk on the same record — every call logged to the person it’s about.
Who it’s for
Recovery community organizations, private-pay and mission-driven treatment centers, and faith-based programs.
White-labeled to the organizations it serves — their name, their terminology, their forms.
The participant app
The person’s own daily tools, from intake to alumni.
A check-in each morning, a picture of how the week is going, the people in their circle one tap away — and a line back to your organization long after discharge. Your name on it, not ours.
Screens from the Sunstack Recovery app. All screens show sample data.
The trade-off, said plainly
We will never be your chart.
No EHR migration, no rip-and-replace.
We’re the record of what happened after the building — the outreach, the follow-up, the alumni, the outcomes you have to report. Your chart stays your chart.
Moving over
Nothing you’ve built gets left behind.
Switching is the part everyone dreads — the spreadsheets, the old phone numbers, the years of records in a vendor’s database. So we treat the move as our job, not yours.
We do the lift.
Your staff never re-keys a record.
You check it before it’s live.
Every migrated record is yours to verify, by name, before cutover.
Your old data stays yours.
A complete export at any time, in a format you can open without us.
Security & trust
Built for regulated work.
Architected for 42 CFR Part 2 from the beginning — consent tracking and disclosure logs are part of the record, not an add-on.
Built for HIPAA · BAA available
Business associate agreements on request.
Architected for 42 CFR Part 2
Consent tracking and disclosure logs in the record. Built for it before the Feb 16, 2026 compliance date.
Encrypted in transit and at rest
Messages and sensitive fields are encrypted in transit and at rest, with key rotation.
One database per customer
Cross-tenant access is structurally impossible. Access to records is logged. Your data is yours — exportable on request and at contract end.
Talk to us
See it with your own programs in mind.
Tell us about your organization and the people you serve, and our recovery team will walk you through the build.
